Helping Spas & Resorts Elevate Guest Experience Through Emotional Intelligence, Team Presence & Service Excellence.
I help luxury spas, resorts, and wellness brands elevate their guest experience through brand culture, team presence, and service excellence.
Through my proprietary Guest Experience DNA™ framework, I partner with hospitality brands to design guest journeys that are emotionally resonant, operationally consistent, and commercially impactful.
How It Works:
EMOTIONAL INTELLIGENCE TEAM ACTIVATIONS
GUEST EXPERIENCE DNA
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Discovery: Brand & culture assessment
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Design: Guest Experience DNA™ Blueprint
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Facilitation: Team activation workshops
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Integration: Measurable follow-up & refinement
EXECUTIVE WELLNESS IMMERSIONS FOR WOMEN
Forbes-Trained Spa & Wellness Strategist
Helping Spas & Resorts Elevate Guest Experience Through Brand Culture, Team Presence & Service Excellence
Creator of Guest Experience DNA™ Framework
Retreat Curator
With over two decades of international experience — from New York to the Middle East and Asia to Europe — I support hospitality leaders in building wellness environments that are not only operationally sound but emotionally resonant and profitable.
As a Forbes-Trained Spa & Wellness Strategist, I created the Guest Experience DNA™ Framework — a step-by-step methodology that helps brands:
- Translate brand values into daily team behaviors.
- Refine guest touchpoints into memorable experiences.
- Build emotionally intelligent teams that embody presence, care, and authenticity.
- Achieve measurable improvement in guest satisfaction, team retention, and brand reputation.
Whether I’m leading an on-site training, advising on a pre-opening concept, or facilitating executive workshops, my approach blends practical business insight with the human essence of hospitality — helping teams feel connected, inspired, and fully aligned with the brand’s mission.
If your property is ready to elevate its guest experience culture and embed a signature service DNA that guests feel and remember — let’s talk.
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Projects Portfolio
Our comprehensive operational analysis identifies key areas for optimization, ensuring your services run efficiently and profitably. With a focus on boosting net profit and enhancing your brand’s market presence, we provide tailored solutions that position your wellness business for long-term success in an increasingly competitive industry. Let us help you create a thriving, well-branded establishment that delivers exceptional experiences and maximizes financial growth.
Three Key Stages:
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Guest Journey Mapping
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Guest Experience DNA™ Training & Facilitation
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Custom DNA manuals & service excellence rituals
Why Work With Me:
GLOBAL EXPERTISE
Over a decade of experience developing wellness and spa concepts for luxury resorts worldwide.
TAILORED STRATEGIES
Every plan is customized to your brand, audience, and objectives.
MEASURABLE RESULTS
Proven approaches to increase revenue, optimize operations, and enhance guest loyalty
SUSTAINABLE PRACTICES
Integrating conscious strategies that respect both your brand and the environment, creating meaningful impact for guests and your team.
